There are few things more awkward than having a difficult conversation, but there’s a staggering cost to avoiding conflict in the workplace. Exit interviews reveal that “chronic unresolved conflict” is a decisive factor in at least 50% of all employee departures. I’d like to suggest that we start thinking about conflict differently, as a good thing. What if we used a negative situation to create positive change? What if we considered the following so we can “be the change” we want to see. Scroll down for some of my personal checklist for handling a difficult conversation.
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