19 Professional Etiquette Rules You Need to Know

Shot of two businesswomen shaking hands during a meeting

 laflor/Getty Images

Whether it’s a blowout holiday bash with all of your co-workers or an intimate end-of-the-year meal with clients, it’s a good idea to brush up on business etiquette before you walk into a social event for work.

Luckily, the folks at Business Insider have spoken to Barbara Pachter, author of The Essentials of Business Etiquette. In her book, Pachter shares the rules “people need to understand to conduct and present themselves appropriately in professional social settings.” Since a lot of her tips can apply to life in general, I’ve rounded them up below. Here are 19 etiquette rules you should know and follow no matter what.

01 of 19

How to Introduce Yourself

Stand up when you’re being introduced to someone. This helps establish your presence.

02 of 19

Proper Greetings

Always say your full name when introducing yourself.

03 of 19

Handshake How-Tos

Always initiate the handshake if you’re the higher-ranking person or host. Don’t overlook the importance of a handshake. In the U.S., it is the official business greeting.

04 of 19

Dress Code

Always find out what the dress code is at an event, meeting, or restaurant. Then follow it.

05 of 19

Expressing Gratitude

Only say "thank you" once or twice during a conversation. If you overuse the term, you’ll dilute its impact and make yourself seem needy or helpless.

06 of 19

Sending Thank-You Notes

Send separate thank-you notes to everyone involved. When interviewing, it’s customary to send an email or handwritten thank-you note to all of the people you met with.

07 of 19

Don't Use Your Phone in a Meeting

Leave your phone in your pocket. Don’t take it out during meetings. It’s rude.

08 of 19

Use Professional Headshots

For your business profile on LinkedIn or other websites, don’t post a photo of yourself at the beach. You won’t be taken seriously.

09 of 19

Double-Check Emails

Always double-check that you have selected the correct email recipient. You don’t want to send the email to the wrong person.

10 of 19

Admit When You Forget

If you forget someone’s name, admit it. It’s no big deal! Just say, “I’m so sorry, but I’ve forgotten your name. Can you remind me what it is?”

11 of 19

Always Say Hello

Greet people at work. Say hello to the people you know as well as the people you don’t know.

12 of 19

How to Point

Keep your fingers together when you point. Never point with just an index finger—it’s too aggressive. Instead, point with an open palm and keep your fingers together.

13 of 19

Never Pull Out Someone’s Chair for Them

In a business setting, Pachter says you should leave behind social gender rules. It's okay to hold open the door for a guest, but a man does not have to pull out a woman’s chair.

14 of 19

Don't Order Anything Expensive

When at a business lunch or dinner, don’t order anything too expensive. Follow the lead of your host. If they say you can indulge in the steak or lobster, do so, but otherwise, select an item like chicken that is more wallet-friendly.

15 of 19

Don't Order Too Much

Order the same amount as your guest/host. If they order an appetizer and an entree, you can, too, but if they order a salad, choose a menu option that is on the smaller, more affordable side.

16 of 19

Don't Get a To-Go Box

Never ask for a to-go box. “You are there for business, not for leftovers,” says Pachter.

17 of 19

Pay if You're the Host

The host should always pay. If you were the inviter, you should pay the bill; gender does not matter. If you’re worried about a fight over the bill arising, excuse yourself from the table—e.g., say you’re going to the bathroom—and then discreetly take care of the bill.

18 of 19

Don't Drink Too Much

Stay sober. Don’t get blackout drunk at a work event. Enough said.

19 of 19

How to Exit

Prepare a polite exit from every meeting or conversation.

Related Stories