Allison Preiss's recent travel experience proves that you should always obsessively tweet at airlines after a bad customer service experience. Preiss, a Washington-based communications director, was attempting to leave Dulles International Airport yesterday when she was asked to deboard her United flight due to an oversold flight. Thus began her angry tweet storm:
They are kicking me off this flight.— Allison Preiss (@allisonmpreiss) March 22, 2018
Fortunately for Priess, her bad United Airlines experience had a much better ending than bumped passengers in the past. After her barrage of angry tweets, the following interaction transpired:
They really do not want to give me cash. They just offered me $10,000 in travel credit. TEN THOUSAND.— Allison Preiss (@allisonmpreiss) March 22, 2018
She also added, "I also got two $10 meal vouchers. I am going to go INSANE at Pizza Hut." United Airlines reportedly raised its payment cap to $10,000 last year after a passenger was dragged off an oversold flight. It appears that Preiss may be one of the first people to reap the benefits of its generous new policy.